Customer Service

Please be advised that our only shipping service is Canada Post, we do not offer alternative shipping carriers.  If Canada Post is on strike while your order is in transit to you, there is nothing we can do, you will have to be patient and wait until Canada Post resumes service. Thank you for your understanding.

We ship orders Monday to Friday only.  Orders placed before 2 p.m. will ship within 1 – 3 business days with the exception of holidays.

Shipping Charges:

We ship all of our products out of Ontario, Canada via Canada Post Expedited Parcel. The table below displays our low flat rate shipping cost (no weight limit), based on the Province where you reside.

SHIPPING & HANDLING RATE SCHEDULE – CANADA POST EXPEDITED
ORDER TOTAL (BEFORE TAXES) ONTARIO, QUEBEC, MANITOBA YUKON, NUNUVAT, NORTHWEST TERRITORIES ALL OTHER PROVINCES
$0.00 – $148.99 $9.95 $14.95 $11.95
$149.00 +

FREE SHIPPING

Refund Policy & Guarantee:     
To our valued customers in Canada: If you do not feel a positive impact on your osteoarthritis within the first 32 days of using Syn-flex liquid glucosamine just return the bottle of Syn-flex back to us for a full and prompt refund (less shipping).

If using Syn-flex® (Synflex) liquid glucosamine for Pets: If you do not see a positive impact in your pet within the usage of the first 8 oz. bottle, return the bottle back to us and we will issue a full and prompt refund (less shipping).

Excludes return postage and re-orders.

Important Note:  If you have ordered your Syn-Flex (Synflex) in Canada through Syn-Flex.ca, all Customer Order/Refund Inquiries must be sent to:  sales@syn-flex.ca
or write to:

Freeway Capital Inc./Syn-Flex
1259 Nathaniel Cr.
Burlington, Ontario
Canada
L7S 2A9

905-681-2858

ORDERING QUESTIONS:

Q:  Do I need a PayPal account to place an order?
A:  Absolutely not.  Although our online payments are processed by PayPal, you don’t need an account with them.  You’ll be given the option to pay by credit card without logging into a Paypal account.

Q:  What credit cards do you accept?
A:  Credit card payments are processed by PayPal, one of the world’s largest payment processors.  They accept most major credit cards including Visa, MasterCard, Amex.

Q:  Can I order by phone?
A:  We accept online orders only.  While we apologize to our valued customers without computer access, we hope that they can perhaps go to a computer kiosk at their local library to order or alternatively, place an order through a friend or family member.

Q:  Can I send in a check to pay for my order?
A:  Sorry, this option is not available.  We actually only take orders by credit card at this time.  Credit cards offer our customers better overall protection.  Plus, we can also pass more savings on to our customers!

Privacy and Security
Customer Information gathered at this Web site is never shared with any other organization or company. Your privacy is assured at Syn-Flex.ca.

Secure Ordering
Information that you supply when placing an order with Syn-Flex.ca is transmitted securely over the Internet. Our server uses Secure Sockets Layer (SSL) technology to transmit personal information, such as credit card numbers. SSL technology involves the use of encryption.